Q: What makes you “green?”
A: Glad you asked! For starters, we make our own non-toxic cleaning supplies using all-natural ingredients like baking soda, vinegar and essential oils. Not only are they super effective, but they leave your home smelling fresh and rejuvenated. To conserve water, all of our cleaning formulas are no-rinse, meaning that we barely have to run the water to get your house sparkling clean; and instead of a traditional mop and bucket, we use a microfiber mop system that requires minimal liquid and no rinsing (this method is also super-effective and more gentle on your floors!). Instead of paper towels, we use microfiber cleaning cloths. By cleaning in teams, we send out three cars instead of 9, and our company vehicles are all compact, fuel-efficient wagons. Finally, our vacuum cleaners utilize HEPA filtration, efficiently filtering out microscopic particles including common dust, pet dander, and mold spores.
Q: What kinds of products do you use?
A: We clean 90% of your home using two basic cleaners. One is baking soda based, the other is vinegar based. Both use plant-based detergents and essential oils. The oils are used for their anti-bacterial and fungicidal properties, and also leave your home smelling fantastic! Anything we don’t make ourselves is 100% natural, with all ingredients disclosed. No petrochemicals, no animal testing.
Q: How long will you be here?
A: We charge by the job, so that time will vary slightly. When we perform an in-home quote, we can give you a better approximation of the time it will take a crew to clean for you. Because we clean in teams, however, we are in a home for half the time or less than an individual cleaner, with fantastic results.
Q: Will I get the same person/team every time?
A: We can’t guarantee it, but we do make every effort to keep staffing consistent. This is a high turnover industry, however. To combat that we do everything we can to create a healthy, stable and positive work environment, while paying the best wages in the business. Finally, our detailed system of tracking client requests and information ensures that what is learned by one team in your home isn’t lost if that team is re-assigned.
Q: What size is the team?
A: Our team size varies, but generally two or three.
Q: Will you be one of those rush, rush companies?
A: No. We are a professional company so while we’re very efficient, we take great care in your home.
Q: Do I have to pick up before you come?
A: It’s up to you. If you keep floors clear and clutter to a minimum, we can reach more areas to dust and vacuum, and more effectively reach those places where dust and dirt love to hide.
Q: How do you handle entry?
A: We can do whatever you prefer. A key is the most popular option and gives us the freedom to get the job done without bothering you. Care and custody of keys is an important job that we take seriously – your key is never kept with any identifiable information, just a randomly assigned number.
Q: What if there is more work than expected?
A: We can give you a call if we have time to do more, and you can just pay an additional hourly charge. Or, we can schedule a return visit very quickly.
Q: Is there a supervisor on every job?
A: There will be a team lead on every job, and each employee is always responsible for checking the others’ work, regardless of position.
Q: What time of day will you come?
A: We can give you a four hour window. If a more specific time is needed, we can call you the day of the cleaning.
Q: Do you charge by the hour? / What’s your hourly rate?
A: We charge by the job. I’d be happy to talk with you about your house and give you a ball-park estimate of what the cost would be.
